UPGRADING FIRMWARE using HP Web Jetadmin CONTENTS Overview ................................................................................................................................ 2 Firmware repository .................................................................................................................. 2 Downloading firmware from the Web ......................................................................................... 2 Importing firmware into HP Web Jetadmin .................................................................................. 3 Upgrading devices ................................................................................................................... 4 Setting the firmware level for devices with HP FutureSmart 3 and later ............................................ 5 Defining firmware properties ..................................................................................................... 7 Automatic upgrades using policies ............................................................................................. 7 Downgrading firmware ............................................................................................................. 7 Increasing Performance ............................................................................................................. 9 Supported devices .................................................................................................................. 10 Troubleshooting ...................................................................................................................... 10 Additional Firmware Upgrade Utilities ................................................................................... 11 HP Download Manager ....................................................................................................... 12 File Transfer Protocol (FTP) .................................................................................................... 12 Use FTP to upgrade device firmware ................................................................................................................................. 13 Use FTP with an Internet browser ....................................................................................................................................... 13 HP Embedded Web Server .................................................................................................. 14 Summary ............................................................................................................................... 16 Appendix A Supported Devices ............................................................................................. 17 2 OVERVIEW HP Web Jetadmin has the ability to upgrade the firmware for both HP Jetdirect devices and printers over the network for multiple devices simultaneously. Upgrades to firmware can correct problems with devices and add new features to devices without replacing hardware. The ability to upgrade HP Jetdirect firmware over the network has always been available through a separate utility called HP Download Manager. However, this requires a separate utility to be loaded for each operating system. The integrated firmware downloader in HP Web Jetadmin can upgrade firmware on any platform, without the aid of a separate download utility, and can automatically locate the latest firmware revision on the Web. FIRMWARE REPOSITORY The firmware repository is the storage area in HP Web Jetadmin for both printer and HP Jetdirect firmware. Firmware images must reside in the firmware repository before HP Web Jetadmin can attempt to upgrade firmware on devices. The repository can be accessed several ways, most commonly by selecting Firmware > Repository in the navigation tree (Figure 1). Actions that can be performed directly from the repository include: Downloading firmware images from the Web Importing firmware images from a file folder into the repository Deleting images from the repository Editing the properties (Description, Qualified status) of images Upgrading firmware on devices DOWNLOADING FIRMWARE FROM THE WEB HP Web Jetadmin allows for downloading firmware images directly from the Web rather than forcing users to search on their own. When Get Images is selected from the repository, a list of firmware images is made available to select which should be downloaded to the client (Figure 2). HP Web Jetadmin downloads an index file of images from the following locations to determine which images are available: www.hp.com/go/wja_firmwareHP Jetdirect firmware (firmware.glf index file) ftp://ftp.hp.com/pub/networking/software/pfirmwarePrinter firmware (pfirmware.glf index file) When new firmware is introduced for a printer, the image is first placed on the printers Web page for driver downloads. The image is also placed in the FTP location so that HP Web Jetadmin can download it from one central location. The pfirmware.glf file is modified to include any new version Figure 1Firmware repository 3 information. It is not uncommon for the firmware to appear on the printers Web page several days before it appears in the HP Web Jetadmin location. Once the firmware index file is obtained, HP Web Jetadmin uses it to display a list of available images to be downloaded to the client. HP Web Jetadmin knows exactly which images apply to which printers as defined in the .glf file. Images can be selected from the list of available images and downloaded to the client. Once they are downloaded to the client, HP Web Jetadmin offers a box labeled Import firmware images to import the images to the HP Web Jetadmin server (Figure 3). The repository is designed to eliminate issues with Web access on servers. The server does not need proxy or Web access, only the client machine needs Web access through a browser. The images are simply downloaded to a user-defined folder on the client machine and imported to the HP Web Jetadmin server as needed. If a secure proxy is in place, HP Web Jetadmin displays a popup screen asking for credentials to traverse the proxy. IMPORTING FIRMWARE INTO HP WEB JETADMIN The firmware repository has a button labeled Import that provides an opportunity to browse to any folder and select images to add to the repository (Figure 4). These might be images that HP Web Jetadmin previously downloaded from the Web and stored on a client machine or they might be images that were manually downloaded from printer driver Web pages. HP Jetdirect firmware images have a .dld extension, while the printer firmware images have either an .rfu or .bdl extension. Once imported into the repository, the files physically exist under the following location on the HP Web Jetadmin server: Figure 2Select images to download from Web Figure 3Downloading and importing Figure 4Import Firmware Images 4 C:Documents and SettingsNetworkServiceLocal SettingsApplicationDataHewlett-PackardHP Web JetadminWjaServiceconfigFirmwareUpgrade UPGRADING DEVICES HP Web Jetadmin can use the images in the repository to upgrade devices that have older firmware. Columns can be added to a view to indicate which devices have older firmware (Figure 5). The Printer Firmware Available and Jetdirect Firmware Available columns indicate which newer versions are available in the repository. To decide which printer firmware to offer, HP Web Jetadmin compares device model and version information in the header of the firmware file against the information in the firmware-download-name SNMP object. Some printer models share the same firmware image and thus return the same model name in the firmware-download-name SNMP objectthis way HP Web Jetadmin knows to offer the same image for those models. If the device does not support the firmware-download-name SNMP object, HP Web Jetadmin matches the name of the device to the names in the firmware file header. Once it is determined which devices to upgrade, simply highlight those devices and click the Firmware tab (Figure 6). A screen appears indicating which devices have a newer version of firmware available. Highlight these devices and click Update to begin the process. A new window appears that allows users to select which version to download for each device or whether to skip certain devices (Figure 7). The default operation Figure 5Firmware columns Figure 6Upgrading firmware Figure 7Version selection 5 for each device is to upgrade to the recommended most recent version. An alternative method for upgrading firmware is to select Upgrade Firmware from the firmware repository. A box appears offering the list of all devices from which to make a selection (Figure 8). No matter which method is used to begin the upgrade process, once a newer firmware image is selected to download, the firmware downloader sends the firmware image to the device. This process is fully fault-tolerant. If the firmware upgrade process is interrupted for reasons such as a power outage, it can be completely recovered by running the firmware downloader again and reinitiating the download. For most printer firmware, HP Web Jetadmin opens up a port 9100 connection and sends the .rfu file as a print job. The printer power cycles itself at the conclusion of the upgrade. For HP Jetdirect firmware, HP Web Jetadmin uses the TFTP protocol to complete the upgrade. Newer HP devices can use Web services over HTTP to perform firmware upgrades. These firmware files have a .bdl extension. While header information is no longer PJL as found in .rfu files, the firmware bundle provides attributes similar to that of the PJL header and HP Web Jetadmin supports parsing of this new header type to determine which image to send. SETTING THE FIRMWARE LEVEL FOR DEVICES WITH HP FUTURESMART 3 AND LATER By default, devices that are upgraded to HP FutureSmart Bundle Version 3.x or later receive the latest fixes and maintain the look and feel of the previous firmware. In order to obtain the latest functionality on those devices, the HP FutureSmart level must be changed to the highest available setting. Figure 9 shows a device that has a minimum of HP FutureSmart 3. Figure 9EWS page for printer with HP FutureSmart 3 Figure 8Upgrading from the repository 6 With HP FutureSmart 3 and later, the same information also appears on the printers configuration page (Figure 10). Figure 10Configuration page for printer with HP FutureSmart 3 With HP Web Jetadmin 10.3 SR4, you can view the current HP FutureSmart level (Figure 11) and change the HP FutureSmart level if the device has HP FutureSmart 3 or later installed. Non-HP FutureSmart devices always display Not Supported for the HP FutureSmart level. HP FutureSmart devices display a value instead of Not Supported if they have at least HP FutureSmart 3 installed and if a selection for the HP FutureSmart level can be made. For example, when the HP LaserJet M806 device was introduced, HP FutureSmart Level 3 was available and was the initial firmware for the device. The device cannot be set to a lower version. Therefore, HP Web Jetadmin shows Not Supported for the HP FutureSmart level of this device until a newer version is installed on the device. The FutureSmart Level configuration option is available from the Device category on the Config tab (Figure 11). Figure 11FutureSmart Level configuration option Use the FutureSmart Level configuration option to specify a number for the HP FutureSmart level that is available in the firmware that is currently installed on the device. HP Web Jetadmin displays the range of HP FutureSmart levels that the device supports. If you enter a number outside of the range that the device supports, HP Web Jetadmin automatically changes the version number to the nearest minimum or maximum level that the device supports. After changing the HP FutureSmart level, the device restarts automatically. For more information about HP FutureSmart, see the HP FutureSmart Solution Web site. 7 DEFINING FIRMWARE PROPERTIES The properties of a firmware image in the repository can be applied by selecting Edit Properties (Figure 12). Properties include providing an optional description of the firmware image or defining whether the image is internally qualified. An excellent example of where a description might become useful is for devices such as the HP LaserJet M5035 where a separate firmware image is required for Asian languages. The header files for both the English and Asian versions are identical, so uploading both images would result in two identical images appearing in the repository and two identical images offered for upgrades. To distinguish one image from the other, a description can be applied to one of the images. Thus, when attempting to upgrade firmware, it will be apparent which image is the appropriate language image to be applied. Images might also need to be internally tested and qualified as acceptable before allowing HP Web Jetadmin to offer those images for upgrades. HP Web Jetadmin provides a checkbox to define whether the Image is qualified. An administrator can provide permissions through roles to allow firmware upgrades with qualified images only. AUTOMATIC UPGRADES USING POLICIES Devices can have firmware upgrades applied automatically by HP Web Jetadmin through the use of group policies (Figure 13). A trigger can be set to apply the policy when a device is either added to or removed from the group. If the group is defined as an automatic group, certain filter criteria can dictate which devices are automatically added. This means that discovered printers can be automatically added to a group and HP Web Jetadmin can automatically perform a firmware upgrade on those devices. Policy actions include upgrading either the printer or HP Jetdirect firmware to the latest version or a qualified version in the repository. If more than one version is qualified, a screen prompts the user to select a version. DOWNGRADING FIRMWARE By default, HP Web Jetadmin only offers upgrades of either printer or HP Jetdirect firmware. If older versions of firmware are present in the repository, they are not offered for downgrade. Some earlier versions of HP Web Jetadmin might have offered firmware downgrades, but downgrades are now disabled for several reasons. Downgrades of HP Jetdirect firmware require a special .dld image made specifically for downgrades. If a regular version of HP Jetdirect firmware is attempted in a Figure 12Edit Image Properties Figure 13Automatic upgrades using policies 8 downgrade, not all components are rolled back properly to the older versions, causing abnormalities in behavior. Printer firmware is slightly more friendly during attempted downgrades in that new functionality is erased as old functionality is applied. However, for some devices, DC Controller or JDI firmware are not rolled back to older versions, causing abnormalities in behavior. There might be circumstances where users want to downgrade firmware. For example, new firmware might have disrupted an important feature, creating a need to roll back to the previous version. Nothing on the device prohibits a downgrade. While HP discourages downgrades, the ability to downgrade firmware is built into HP Web Jetadmin. The functionality is disabled by default to protect against accidental downgrades of a fleet of printers with potential catastrophic consequences. To enable downgrading firmware, perform the following steps: NOTE WARNING! Be aware that downgrading firmware has the potential to cause serious consequences on devices and this action should be considered carefully. Test all firmware images thoroughly before running HP Web Jetadmin firmware updates on production devices. 1. Using a text editor, edit the existing file on the HP Web Jetadmin host system in the following location: Windows 2003 Server / XP DRIVE:Documents and SettingsNetworkServiceLocal SettingsApplication DataHewlett-PackardHPWebJetadminWjaServiceconfigFirmwareUpgrade.config.xml Windows 7 / 2008 / Vista DRIVE:WindowsServiceProfilesNetworkServiceAppDataLocalHewlett-PackardHPWebJetadminWjaServiceconfig FirmwareUpgrade.config.xml 2. Change the values from false to true for AllowJetdirectFirmwareDowngrades and AllowPrinterFirmwareDowngrades: HP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemString true HP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemString true 3. Either printer firmware or HP Jetdirect firmware downgrades can be enabled or disabled by toggling the / values in the XML file. 4. Save the file and restart the HP Web Jetadmin service (HPWJA Service). Notify all users logged into the system about the service restart and ensure that active HP Web Jetadmin tasks are stopped or rescheduled to avoid problems with the restart. NOTE Use the standard XML format when creating this file. Use a simple text editor, such as Microsoft Notepad. Line breaks should only occur after the appropriate tag at the end of a statement. Documentation viewers might add what appear to be line breaks into the XML content shown above. 9 INCREASING PERFORMANCE Firmware upgrade attempts on devices, either manual or scheduled, can be set to occur again automatically at a future time for those devices that fail. This eliminates the need to reselect all devices that failed and manually retry the upgrades. The number of retries can be set as well as the frequency of the retries by selecting Tools > Options > Device Management Settings > Firmware > General (Figure 14). This same Firmware upgrade options screen allows for defining multiple threads to perform firmware upgrades in a parallel fashion rather than serially under the Maximum concurrent upgrades setting. The default setting is to upgrade 8 devices simultaneously, although this can be increased to 10 devices in a single task if desired. Firmware installation is faster when multiple devices are upgraded at the same time, but more network traffic is generated. Operating limitations might also restrict how many devices can receive upgrades simultaneously. This setting applies to the number of devices inside a single task or multiple tasks, 10 tasks is the maximum regardless. If it is still taking too long to perform batch upgrades of firmware, one additional technique can be used to significantly decrease the time it takes to complete a batch upgrade process. There is a trade-off in the accuracy of reporting status, but the gains in time can be very significant. The normal process for upgrading printer firmware involves opening a thread, sending the firmware file through either a Port 9100 connection or Web Services connection, monitoring the upgrade status on the device until it completes its power cycle and reports the new firmware is in place, and then closing the thread. If the maximum thread count is set to 10, once all 10 threads complete the process, 10 more threads are attempted. This technique allows HP Web Jetadmin to very accurately report success or failure. However, the constant status checking after delivering the firmware file can take upwards of 90% of the total time to complete the process. HP Web Jetadmin 10.3 SR2 and later allows for manipulating the same FirmwareUpgrade.config.xml file mentioned in the previous section to bypass the status checking portion of the upgrade process. This means that HP Web Jetadmin delivers the firmware file to the device and reports success after the file is delivered in its entirety. This can eliminate potentially 90% of the transaction time per device, meaning many more devices are completed in a fraction of the previous time when status checking was being employed. Edit the following entries in the FirmwareUpgrade.config.xml file in the directory provided in the previous section: HP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemString True 10 Change the values to False if it desired to bypass status checking for HP Jetdirect and printer firmware and significantly speed up batch upgrades. Since HP Web Jetadmin now reports success after completion of delivery of file only, to check completion status on the devices, view the Device Firmware Version and Device Firmware Date columns to determine if successful. SUPPORTED DEVICES HP Web Jetadmin requires a properly formatted .rfu or .bdl file in order to allow upgrades under the Firmware tab. Some printers might offer a firmware file that is not properly formatted. In such cases, any technique for sending the firmware file as a print job to the printer suffices. Some printers offer a separate download utility to upgrade firmware one device at a time. HP Web Jetadmin could also be used in such cases to upgrade multiple printers if the files are uploaded into the PJL file repository and sent to multiple devices using the PJL Configuration item in a configuration template. Appendix A contains a list of all devices that support firmware upgrades through HP Web Jetadmin. Many supported devices also allow for blocking printer firmware upgrades. The Security tab for a device that supports this feature includes an item named Printer Firmware Update. TROUBLESHOOTING If firmware upgrades are failing fairly frequently, a very likely culprit is timing. Especially on slower networks, HP Web Jetadmin might not receive the returning packets from the device during the transaction in a reasonable time, or the entire upgrade operation exceeds the default allotted time for completion. Configuration settings to increase timeouts can be added to HP Web Jetadmin configuration files to force HP Web Jetadmin to wait longer for packets to be returned or operations to be completed. Using a text editor, edit the existing file on the HP Web Jetadmin host system in the following location: Windows 2003 Server / XP: DRIVE:Documents and SettingsNetworkServiceLocal SettingsApplication DataHewlett-PackardHPWebJetadminWjaServiceconfigFirmwareUpgrade.config.xml Windows 7 / 2008 / Vista: DRIVE:WindowsServiceProfilesNetworkServiceAppDataLocalHewlett-PackardHPWebJetadminWjaServiceconfig FirmwareUpgrade.config.xml The three settings related to timeouts are: HP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemString 30 11 HP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemString 90 HP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemString 10 Try tripling the values to see if they make enough of a difference for upgrades to succeed. For HP FutureSmart devices that use a .bdl file for firmware, edit the file: C:WindowsServiceProfilesNetworkServiceAppDataLocalHewlett-PackardHPWebJetadminWjaServiceconfigHP.Imaging.Wjp.Communication.Protocol.Web.Services.IFim.config.xml NOTE The XML file is only created after a firmware upgrade has initiated (and might have been cancelled). Change the BindingSendTimeout to 7200 (2 hours) instead of the default 1 hour. HP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemString 7200 If .rfu files are failing, since they are sent to the device over Port 9100 just like a Windows print job, many other techniques can be used, even a command prompt, to remove HP Web Jetadmin from the equation and prove that the file can be received over Port 9100. One common technique is to use the PJL Config item found under Config > Device when viewing a single device. Any file can be uploaded to the repository, including a firmware file, and HP Web Jetadmin merely opens up a TCP Port 9100 connection to the device and sends the file. This is identical to what firmware upgrade performs, but it eliminates all of the version checking prior to sending and status polling after the file is sent. Additional Firmware Upgrade Utilities There are several alternate utilities that can be used in addition to HP Web Jetadmin to upgrade HP Jetdirect if so desired: Figure 15 HP Download Manager 12 HP Download Manager File Transfer Protocol (FTP) Embedded Web Server (EWS) USB However, most of these techniques only allow for upgrading one device at a time, which makes HP Web Jetadmin very valuable in this respect. These techniques can be used as troubleshooting techniques if firmware is having difficulty being upgraded through HP Web Jetadmin. HP Download Manager HP Download Manager is an application that allows network or system administrators to remotely update the firmware of upgradeable HP Jetdirect print servers on the network (see Figure 15). It can upgrade individual devices or many devices simultaneously. HP Download Manager uses the same firmware image files (.dld) that HP Web Jetadmin uses to upgrade firmware. The images can be manually loaded into HP Download Manager or downloaded directly from the Web while in the utility. Since HP Download Manager is very similar in functionality to the HP Web Jetadmin firmware upgrade feature, usage of either utility is strictly by preference. However, HP Download Manager can be used to attempt to recover HP Jetdirect cards that might have been placed in the short stack during an upgrade via HP Web Jetadmin, or vice-versa. File Transfer Protocol (FTP) FTP can be used to upgrade device and HP Jetdirect the firmware. However, FTP can only upgrade firmware one device at a time. Perform the following steps to upgrade firmware via FTP (see Figure 16): 1. FTP to the device from a command prompt: ftp user: (The HP Jetdirect print server accepts all passwords or blanks for the username, so just press Enter) password: (The HP Jetdirect print server accepts all passwords or blanks for the password, so just press Enter) 2. bin 3. hash This command is optional. It merely shows a display of the download progress. 4. put /DOWNLOAD Be sure to enter the full path to the file and enter the filename correctly. This command is case-sensitive. 5. bye Figure 16 FTP from DOS Session 13 After a couple of minutes, when the FTP session closes, HP Jetdirect should restart and prepare to run the new code. The hash command shows the file transfer in progress. However, no download status can be presented during this period (an FTP restriction). If a message appears that reads 'Netout: Software caused connection abort,' use FTP again to upgrade the firmware a second time. The new firmware image is complete and functional with only one firmware upgrade. If the second upgrade is not performed, the HP Jetdirect print server uses only English for any of the management interfaces (print control panel menus, EWS, and configuration page). Upgrade a second time to install additional languages. The firmware upgrade is complete when the message 'Transfer complete' is displayed. Use FTP to upgrade device firmware If the HP LaserJet product uses a direct network connection, you can use FTP to update the HP LaserJet firmware. Take note of the TCP/IP address on the configuration pages. NOTE Make sure that the printer is not in Powersave mode. Also, make sure that any error messages are cleared from the control panel display. 1. Open a DOS command window on the computer. 2. Type ftp . For example, if the TCP/IP address is 192.168.0.90, type ftp 192.168.0.90). 3. Press Enter. 4. When prompted for the user name and password, press Enter for each. 5. Type bin at the > prompt. 6. Press Enter. 7. Type put , where is the location where the .RFU file was downloaded from the Web. For example, type: put C:LJXXXXljXXXXFW.RFU 8. Press Enter. 9. Type bye at the command prompt once the download process begins and the firmware is updated on the printer 10. Press Enter to exit the FTP session. Use FTP with an Internet browser Device firmware can be upgraded by following these steps: 1. Ensure that the Enable folder view for FTP sites checkbox is selected on the Advanced tab under Tools > Internet Options. 2. Open the browser, and type ftp://192.168.0.90 (this is an example). 3. Use the TCP/IP address of the printer from step 1. The display shows a folder labeled Port 1. 4. Open Windows Explorer, and navigate to the directory where the .rfu file is located. 5. Drag the rfu file from Windows Explorer to the Port 1 folder in step 2. 6. Verify that the printer control panel displays Performing Upgrade. The same technique can be used to upgrade an HP Jetdirect print server (Figure 17). 14 Instead of typing http:// in the browser, begin by typing ftp://. Type the IP address of the HP Jetdirect, a space, and /DOWNLOAD. Open Windows Explorer, and locate the firmware image file. Copy and paste or drag and drop the file into the browser window. NOTE If Telnet is disabled, an FTP download is not allowed. If Telnet is enabled and an administrator password is set, the administrator password must be entered at the password prompt to gain access to FTP download capability. The username prompt can be left blank or can be one of four valid usernames: root, admin, administrator, or supervisor. HP Embedded Web Server HP Embedded Web Server (EWS) is another technique that can be used to upgrade both the HP Jetdirect and device firmware. EWS can only be used to upgrade firmware one device at a time. EWS can display firmware upgrade files that are available for downloading and perform a firmware upgrade using those files. EWS provides a link to a page on the HP Web site (http://www.hp.com) that lists the download files that are available. The EWS page lists the model number and firmware version of the HP Jetdirect card. If the wrong file is chosen, the HP Jetdirect card rejects the file as invalid. Open the Jetdirect EWS by typing the IP address of the HP Jetdirect print server in a Web browser (for example, https://). Figure 17 FTP from Browser Figure 18 HP Embedded Web Server 15 Click the Other Settings link, and then click the Firmware Upgrade tab. The model number of the HP Jetdirect card is displayed along with the firmware version that is currently installed on the HP Jetdirect card. Click HP Jetdirect Firmware Updates to see the currently available firmware images for HP Jetdirect products. Download the appropriate firmware file to the computer. Right-click the .dld file name on the Web site and select Save Target as or Save as. Be sure to save it as a .dld file by selecting All files for Save as type. The browser might default to save it as a text file.) Open the EWS by typing the IP address of the HP Jetdirect print server in a Web browser. Use the form https://. Click the Networking tab. Click the Other Settings link, and then click the Firmware Upgrade tab (Figure 18). Click the Browse button to find and select the firmware upgrade file. Click the Upgrade Firmware button. When the upgrade has completed, a success screen appears. Windows shared devices If the device is shared on the network, the following command can be issued from a command prompt: copy /b FILENAME SHARENAMEPRINTERNAME where FILENAME is the name of the .rfu file, SHARENAME is the name of the machine from which the printer is being shared, and PRINTERNAME is the printer's share. If the device is attached locally, the .rfu file can be sent directly to the printer with a COPY command from a command prompt or DOS window. Use USB to upgrade device firmware Before you can send a firmware upgrade through the USB port, you must know the name of the computer the printer is connected to and you must enable printer sharing. These steps are for Windows XP. Other versions of Windows operating systems are similar, but have slightly different operations. Find the name of the computer: 1. Click the Start button, Programs, Accessories, System Tools, and then select System Information. 2. The computers name is in the right window-pane next to System Name. 3. Write down this name as it will be needed later. Share the connected printer: 1. Click the Start button, Settings, and Printers and Faxes. 2. Right-click the printer you need to send the upgrade to, and then select Sharing. 3. Select the Share this printer option. 16 4. Type a name for the share (for example, HP LaserJet mfp). Make it short and easy to remember. Write down the share name as it will be needed later. 5. Click Apply. Send the firmware upgrade using a USB connection 1. Open a DOS command prompt. In Windows NT 4.0, 2000, or XP, click Start, Run. Type CMD, and then click OK. In Windows 9x, click Start, Programs, Accessories, and then click MSDOS Prompt. Locate the directory where you saved the firmware file. 2. Type copy /b filename computer nameshare name (for example, copy /b ljXXXXmfpfw_0X.00X.X.rfu computer1HP LaserJet mfp printer). 3. Press Enter. NOTE When the upgrade process completes, the HP LaserJet printer reboots. After the printer is back online, print a Configuration Page and verify that the new firmware has been installed. SUMMARY HP Web Jetadmin makes downloading firmware images to HP Jetdirect devices and printers easier than ever. The integrated firmware downloader in HP Web Jetadmin can upgrade firmware on any supported platform and does not rely on a separate download utility to perform the upgrade. HP Web Jetadmin can also automatically locate the latest firmware revisions on the Web during the upgrade process. Additional utilities also exist for upgrading HP Jetdirect firmware if the need arises, allowing for more flexibility. 17 APPENDIX A SUPPORTED DEVICES The following table contains a list of all devices that support firmware upgrades through HP Web Jetadmin and currently offer firmware images that can be added to the HP Web Jetadmin firmware repository. HP 9200C Digital Sender HP 9250C Digital Sender HP Business InkJet 3000 HP CM8050 MFP with Edgeline HP CM8060 MFP with Edgeline HP Color LaserJet 2605 HP Color LaserJet 2800 HP Color LaserJet 3000 HP Color LaserJet 3500 HP Color LaserJet 3550 HP Color LaserJet 3600 HP Color LaserJet 3700 HP Color LaserJet 3800 HP Color LaserJet 4600 HP Color LaserJet 4650 HP Color LaserJet 4700 HP Color LaserJet 4730 MFP HP Color LaserJet 5500 HP Color LaserJet 5550 HP Color LaserJet 9500 HP Color LaserJet 9500 MFP HP Color LaserJet CM1312 HP Color LaserJet CM1415 MFP HP Color LaserJet CM2320 MFP HP Color LaserJet CM3530 MFP HP Color LaserJet CM4540 MFP HP Color LaserJet CM4730 MFP HP Color LaserJet CM6030 MFP HP Color LaserJet CM6040 MFP HP Color LaserJet CP1510 Series HP Color LaserJet CP1525 HP Color LaserJet CP202x Series HP Color LaserJet CP3505 HP Color LaserJet CP3525 HP Color LaserJet CP4005 HP Color LaserJet CP4020 Series HP Color LaserJet CP4525 HP Color LaserJet CP5225 HP Color LaserJet CP5525 HP Color LaserJet CP6015 HP Designjet T770 HP Designjet T1200 HP Designjet T2300 HP Designjet T7100 HP Designjet T7100 Monochrome HP Designjet Z6200 HP LaserJet 100 Color MFP M175 HP LaserJet 200 color M251 HP LaserJet Pro 200 color MFP M275 HP LaserJet 200 color MFP M276 HP LaserJet 2300 HP LaserJet 2410 HP LaserJet 2420 HP LaserJet 2430 HP LaserJet 300 color M351 HP LaserJet 300 color MFP M375 HP LaserJet 3050 HP LaserJet 3052 HP LaserJet 3055 HP LaserJet 3390 HP LaserJet 3392 HP LaserJet 400 M401 HP LaserJet 400 MFP M425 HP LaserJet 400 color M451 HP LaserJet 400 color MFP M475 HP LaserJet 4100 MFP HP LaserJet 4101 MFP HP LaserJet 4200 HP LaserJet 4240 HP LaserJet 4250 HP LaserJet 4300 HP LaserJet 4345 MFP HP LaserJet 4350 HP LaserJet 500 MFP M525 HP LaserJet flow MFP M525c HP LaserJet 500 color M551 HP LaserJet 500 color M570 HP LaserJet 500 color MFP M575 HP LaserJet 500 color MFP M575c HP LaserJet 5100 series HP LaserJet 5200 HP LaserJet 600 M601 HP LaserJet 600 M602 HP LaserJet 600 M603 HP LaserJet 700 M712 HP LaserJet 700 mono MFP M725 HP LaserJet 700 color MFP M775 HP LaserJet 8150 series HP LaserJet 9000 HP LaserJet 9000 MFP HP LaserJet 9000L MFP HP LaserJet 9040 HP LaserJet 9040 MFP HP LaserJet 9050 HP LaserJet 9050 MFP HP LaserJet 9055 MFP HP LaserJet 9065 MFP HP LaserJet M1522 MFP HP LaserJet M1536 MFP HP LaserJet M2727 MFP HP LaserJet M3027 MFP HP LaserJet M3035 MFP HP LaserJet M4345 MFP HP LaserJet M4555 MFP HP LaserJet M5025 MFP HP LaserJet M5035 MFP HP LaserJet M9040 MFP HP LaserJet M9050 MFP HP LaserJet P2035 HP LaserJet P2035n HP LaserJet P2055d HP LaserJet P2055dn HP LaserJet P2055x HP LaserJet P3005 HP LaserJet P3015 HP LaserJet P4014 HP LaserJet P4015 HP LaserJet P4515 HP Officejet Pro 8000 A809 HP Officejet Pro 8100 N811a HP Officejet Pro 8500 A909a HP Officejet Pro 8500 A909g/n HP Officejet Pro 8500 A910a HP Officejet Pro 8500 A910g/n HP Officejet Pro 8600 N911a HP Officejet Pro 8600 N911g/n HP Officejet Pro 251dw HP Officejet Pro 276dw HP Officejet Pro X451dn HP Officejet Pro X451dw HP Officejet Pro X551dw HP Officejet Pro X476dn MFP HP Officejet Pro X476dw MFP HP Officejet Pro X576dw HP Scanjet Enterprise 7000n HP Scanjet Enterprise 8500 18 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft is a registered trademark of Microsoft Corporation in the United States and/or other countries. c01943164EN, Rev. 9, October 2013